Bespoke CV Services

bespokecvservices.co.uk | CV Writing, CV writing service, Executive CV, Professional CV and CV Services

Terms & Conditions


Agreement

By placing an order with Bespoke CV Services you are agreeing to abide by our terms and conditions. We reserve the right to change our terms and conditions without notice at any time. By continuing to use our service you are deemed to have accepted such changes. If you do not agree with any of the terms and conditions in this agreement then you must stop using our services immediately. 


These terms and conditions do not affect your statutory rights.


Company Registration

Bespoke CV Services is a trading name of Orchard’s End Consulting Ltd. Registered address: 40 High Street, Pershore, Worcestershire WR10 1DP. Company registration number: 07779643.


Data Protection

Orchard’s End Consulting Ltd is registered at the Information Commissioner's Office under the Data Protection Act 1998, registration number Z2861486. For more information, please visit: http://www.informationcommissioner.gov.uk.


Information

All information supplied to you by us will be treated as strictly confidential and will only be accessed by our staff for the purposes of completing your order. This includes your CV, data sheet and any email correspondence. No information will be provided to third parties at any time.


Prices

All prices quoted are inclusive of all relevant fees and taxes, including VAT where applicable. There are no hidden extras or subsequent charges, although we reserve the right to offer additional services for additional cost. Prices are subject to change at any time prior to order without notice. We reserve the right to levy an additional fee prior to work commencing if we believe that the customer has selected an inappropriate service level. If this happens the customer may refuse and request a refund instead.


Payment

Payment should be made via credit/debit card, PayPal or Bank Transfer, and must be received in full prior to work commencing on your order. Credit card payments may be subject to a surcharge to cover transaction costs. Payment by cheque is by prior agreement only, and may also be subject to a surcharge, and work will only commence once cheque has cleared. Please contact us for alternative payment methods if required.


Order Acceptance

An order only exists once we have confirmed acceptance of your order, and payment has been received in full. No work will commence prior to complete payment being received. We reserve the right to decline an order or to withdraw services at any time without notice. No liability is accepted for declining or withdrawing our services.


Turnaround

Once an order has been accepted we attempt to turn around all orders within three working days, but this can take longer in busy periods. All revisions will be made as soon as possible, and further revisions will be made until you are 100% satisfied.


Order Completion

Upon receipt of confirmation that you are satisfied with your order, we will issue you with copies of your order in electronic format, delivered by email. Once delivery has been confirmed we accept no further liability for it’s future usage or storage. Minor amendments can be made to the CV for a period of 12 months from the original order date. After the 12 month period has expired any future changes would require a new purchase. Any order not completed within 12 months due to a lack of customer response will be assumed to have been completed and no further work will be undertaken without a further purchase.


Accuracy

Orders are produced using information provided by the client. We accept no responsibility or liability for false, dishonest, incomplete or inaccurate information being supplied. We do not guarantee that any product supplied will result in an interview or job offer.


Cancellation

As defined by the Consumer Protection (Distance Selling) Regulations 2000, all our goods are 'made to the consumer's specifications or clearly personalised' and are therefore exempt from the normal distance selling regulations. Therefore, once an order has been accepted it cannot be cancelled.


We are committed to 100% customer satisfaction, and are happy to continue making revisions until you are 100% satisfied with the final product.


Job Search/Alerts

The Job Search and Job Alerts facilities are provided by ZipRecruiter who direct traffic through to 3rd party advertisers. Orchard’s End Consulting Ltd acts as a hosting portal only and is not responsible for the content contained in those adverts, including inaccurate or fraudulent content. Any issues should be addressed to the relevant advertiser.


Complaints procedure

If you are unsatisfied with your order please contact your CV Consultant in the first instance, who will endeavour to resolve any complaint you may have. If after contacting your CV Consultant you are still unsatisfied then please send details of your complaint in writing to: Managing Director, Orchard’s End Consulting Ltd, 40 High Street, Pershore, Worcestershire WR10 1DP. The matter will then be addressed as quickly as possible to ensure a satisfactory outcome.


Website

No part of the website may be copied or distributed without the prior consent of Bespoke CV Services or Orchard’s End Consulting Ltd. We do not accept any responsibility for the content of any links to external websites.


Governance

These Terms and Conditions shall be governed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.